Terms of service.

Effective Date: 01 July 2025

Welcome to my corner of the internet 👋
By accessing this website, booking a service, or working with me in any capacity, you agree to the following terms and conditions. If anything here doesn’t sit right, please get in touch before proceeding.

1. Who I Am

This website and all services offered are operated by Holly Stead, a freelance creative consultant. I offer services including (but not limited to) Brand Therapy sessions, creative consultancy, brand alignment, and strategy.

2. Booking & Payment

  • All services must be paid for in full at the time of booking unless otherwise agreed in writing.

  • Payment is accepted via secure third-party platforms (e.g. Stripe, PayPal).

  • No work will commence until payment is received and confirmed.

  • Prices are listed in GBP and may be subject to change without notice.

3. Cancellations & Refunds

Brand Therapy Calls and One-Off Sessions:

  • You may reschedule once, with at least 48 hours’ notice.

  • No-shows or cancellations made less than 48 hours before the session are not eligible for a refund or reschedule.

  • No refunds are offered for booked sessions. Please make sure you’re ready to commit before purchasing.

Retainers / Ongoing Consultancy:

  • A minimum notice period of 14 days is required to cancel a retainer agreement.

  • Any unused hours within a billing period do not roll over unless agreed in writing.

  • Refunds will not be issued for partially used services.

4. Results & Responsibility

While I’ll give you my full expertise, attention, and support, I can't guarantee specific outcomes (e.g., more sales, virality, brand fame, etc.). The success of your business is ultimately your responsibility, and results may vary depending on your implementation, audience, market, and other external factors.

5. Intellectual Property

  • You retain full ownership of any content, ideas, or brand assets you bring into our sessions.

  • Any original work or strategy created for you as part of a project (e.g. documents, visuals, strategy slides) becomes yours to use once full payment has been received.

  • I reserve the right to showcase elements of completed work in my portfolio or social media unless we've agreed otherwise.

6. Confidentiality

Everything you share with me, whether it's your future plans or current roadblocks, stays between us. I will not share your information or ideas with third parties without your permission, unless required by law.

7. Limitation of Liability

I take care to deliver a high standard of service, but I will not be liable for any indirect, incidental, or consequential damages arising from your use of this website, services, or advice provided, including lost profits or business interruption.

8. Website Content

All content on this site, including text, graphics, images, and design, is owned by me (unless credited) and is protected by copyright laws. Please don’t pinch it. Ask nicely if you'd like to share something.

9. Changes to These Terms

These terms may be updated occasionally. The current version will always be available on this page. Continued use of this website or services after changes are made constitutes your acceptance of the updated terms.

10. Contact

If you have any questions or concerns about these terms, just drop me a line:
📧 hollyjstead@gmail.com